Image of the rooftop bar at Mandarin Oriental, Zurich during the day.

Fans of M.O.

Frequently Asked Questions

Frequently asked questions for Fans of M.O.

About Fans of M.O.

Q: How do I access my profile?
A: To access your profile, go to mandarinoriental.com/fans-of-mo/login.

 

Q: Do you offer match with competitor programmes?
A: Since Fans of M.O. is a unique programme with curated benefits, we do not offer a match status with any other hotel group's programme.

Booking Information

Q:What reservations will I see on my profile?
A: Stay reservations, except bookings made at the following hotels, will be visible on your profile:

  • Mandarin Oriental, Canouan
  • Emirates Palace Mandarin Oriental
  • Mandarin Oriental Lutetia, Paris
  • Conservatorium Hotel, Amsterdam

Please note that some reservations made through third parties may not appear on your profile.

 

Q: Why are some of my 'where I've been' hotels missing?
A: Please note that reservations and stays at our hotels in Abu Dhabi, Canouan, Amsterdam as well as Mandarin Oriental Lutetia in Paris and are unable to display on Fans of M.O. Account. Please be assured that while you may not see it displayed in your account, we do keep track of your stays and preferences. If you made any reservations under a different email address that is not linked to your member ID, they may not be linked to your profile.

 

Q: How do I know if my hotel stays, dining or spa visits have been recorded in my member profile?
A: All guest stays and visits are recorded by Mandarin Oriental as long as you are logged in or mention your member ID when booking. Please be assured that while you may not see every reservation, stay or visit displayed in your account, we do keep track of your stays, spend and preferences.

Fans of M.O. Account

Q: I am locked out of my Fans of M.O. account on the website. What can I do?
A: Please go to mandarinoriental.com/fans-of-mo/login and click 'Forgot Password' to regain access.

 

Q: I don't remember my password. How do I recover it?
A: Please go to mandarinoriental.com/fans-of-mo/login and select 'Forgot Password' to recover your account.

 

Q: Why do you need my email address and phone number?
A: We link your email address and phone number to Fans of M.O. Account for login and verification purposes. We may also use them to send programme notifications and updates regarding Fans of M.O. and Fans of M.O. Silk.

 

Q: How do I change my Fans of M.O. primary email?
A: To update the email on Fans of M.O. Account, please contact the Fans of M.O. support team at FansOfMO@mohg.com.

 

Q: Who do I contact if I have questions, problems or other feedback?
A: If you have any questions, problems or feedback you can email us at FansOfMO@mohg.com.

 

Q: How do I cancel my Fans of M.O. membership?
A: Please email us at FansOfMO@mohg.com to cancel your membership.

 

Fans of M.O. Communities

Q: Will I receive a Fans of M.O. membership card?
A: There will not be a physical card, but each member will receive a unique membership ID. A digital member card will be also visible when you log into Fans of M.O. Account on mandarinoriental.com or via the MO App.

 

Q: What is Fans of M.O. Silk?
A: Fans of M.O. Silk is an invitation-only community that offers another level of valuable privileges for qualified guests. Upon being invited to become a Fans of M.O. Silk member, you have access to additional members-only offers and experiences.

 

Q: How do I become a Fans of M.O. Silk member?
A: Fans of M.O. Silk is an invitation-only community. As your engagement with Mandarin Oriental grows, your access to our member communities and enhanced privileges will too. If you have received an invitation to join Fans of M.O. Silk, please follow the instructions on your invitation.

Fans of M.O. Privileges

问:如何查询礼遇详细信息?
答:礼遇总览请登录尚扇荟(Fans of M.O.)账户并访问「我的礼遇」页面。具体礼遇详情将在mandarinoriental.com预订流程中完整呈现。

 

问:通过官网mandarinoriental.com预订可享专属礼遇吗?
答:尚扇荟会员通过官网预订合格房价,可任选两项礼遇(如每日早餐)。具体礼遇因酒店而异,预订流程中将完整展示。

 

问:非入住期间可享哪些礼遇?
答:尚扇荟会员可享本地专属优惠、非凡府邸体验,通过O&MO联盟尊享欧贝罗伊酒店礼遇及合作伙伴特权。文华东方私享宅邸礼遇、O&MO联盟欧贝罗伊酒店权益及合作伙伴专属特权。

 

问:为何部分曾见礼遇当前不可选?
答:礼遇内容视酒店及入住日期而定 我们承诺,通过官网或酒店直订合格房价,始终可享多样化礼遇选择。

 

问:官网mandarinoriental.com预订后如需修改礼遇选项该怎么办?
答:预订后如需更改礼遇,请请直接联系酒店确认礼遇可用性。

 

问:尚扇荟会员在“客房升级”礼遇调整前已选礼遇仍有效。已选客房升级礼遇是否仍有效?
答:2025年8月15日前入住,原选定礼遇继续生效。此后可重新选择其他可用礼遇。

 

问:未使用的签账额度可否延期?
答:水疗及餐饮签账额度仅限当次入住使用,不可延期。

 

问:加入尚扇荟前的预订能否享受会员礼遇?
答:能。请联系酒店并提供您的会员 ID。通过官网mandarinoriental.com指定价格预订的宾客,可联系酒店增选礼遇项目。

 

问:我的住宿会获得积分或签账额吗?
尚扇荟 (Fans of M.O.) 是独立的计划,无需累积积分或信用额度,加入即刻享受专属礼遇。尚扇荟会员可享属地化迎宾礼遇及全球酒店、水疗、餐厅与合作伙伴的精选礼遇。通过官网预订合格房价时,可任选两项礼遇:每日早餐、提前入住、延迟退房、餐饮或水疗签账额度、庆贺礼遇等。

 

问:礼遇按客房还是按宾客计算?
答:礼遇适用于每间客房,非按入住人数计算。

 

问:第三方渠道预订享哪些礼遇?
答:作为尚扇荟 (Fans of M.O.) 会员,通过第三方预订时,您有权在入住文华东方酒店时享有属地化迎宾礼遇。另可参与属地特色活动体验。精选礼遇含ShopMO专属折扣、文华东方私享宅邸礼宾服务积分、O&MO联盟欧贝罗伊酒店权益及合作伙伴特别礼遇。

 

问:什么是合格价格?
答:合格价格是公开为尚扇荟 (Fans of M.O.) 会员提供的完全灵活的价格,可通过mandarinoriental.com或酒店直接预订。协议价格或其他折扣价格、团体价格、通过旅行社或旅行公司预订的价格、任何第三方网站或应用程序提供的价格无法享受尚扇荟 (Fans of M.O.) 直接预订的额外特权。

 

问:ShopMO折扣使用疑问如何咨询?
答:请联系ShopMO客服团队获取网站技术支持。CustomerService@shopmo.com